Refund & Returns Policy
30-Day Money-Back Guarantee
If Lymphé isn't for you, you may request a refund within 30 days of delivery.
Eligibility
- The request must be made within 30 days of the delivery date.
- Opened bottles are covered. You don't need to return a bottle you've been taking, and you don't need to have finished it.
- Sealed bottles from a multi-bottle order must be returned to be refunded. We provide a prepaid return label for these.
- One claim per customer.
How to start a return
Contact us through our Contact page with your order number. We'll reply within 1–2 business days with instructions and, where sealed bottles are involved, a return label.
Please don't ship anything back before contacting us — returns received without prior authorisation may not be processed.
Return shipping
- Sealed bottles being returned under the guarantee: we cover return shipping.
- Defective, damaged or incorrect items: we cover return shipping.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer it may take additional time to appear on your statement.
Original shipping charges are non-refundable except where the return is due to our error.
Damaged or defective items
Please inspect your order on delivery. If a bottle arrives damaged, leaking, or with a broken seal, contact us with photos within 14 days and we'll replace it or refund you.
Non-returnable
- Gift cards
- Requests made more than 30 days after delivery
Questions
Reach us any time through our Contact page.