Refund policy
30-Day Money-Back Guarantee
We want you to love your LumaGlow device. If you are not completely satisfied, you may return your order within 30 days of delivery for a full refund of the purchase price.
Eligibility
- The return must be requested within 30 days of the delivery date.
- The item must include all original components (device, charging cable, and packaging).
- Items may be gently used - we understand you need to try the device to know if it works for you.
- For hygiene reasons, opened skincare products can only be returned if defective.
How to start a return
Contact us through our Contact page with your order number and the reason for your return. We will reply within 1-2 business days with return instructions and a return address. Please do not send items back before contacting us - returns received without prior authorization may not be processed.
Return shipping
- If the item is defective, damaged, or incorrect, we cover return shipping.
- For change-of-mind returns, the customer is responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable except where the return is due to our error.
Damaged or defective items
Please inspect your order on delivery. If the item is defective, damaged, or you received the wrong product, contact us immediately with photos so we can send a replacement or issue a refund.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Non-returnable items
- Gift cards
- Opened skincare or consumable products (unless defective)
- Items returned more than 30 days after delivery